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Frequently Asked Questions
PRODUCT & MATERIALS
Each LUCE piece is thoughtfully designed in the U.S. and Italy and crafted globally, using ethically sourced materials and time-honored techniques.
Yes. We offer both lab-grown and natural diamonds so you can choose what feels right for you. Same sparkle, same structure and composition — just a different origin. Ask us if your curious to learn more about the differences!
Of course. Bring the piece into our store and we’ll assess it and send it to our repair shop in New York to be expertly repaired by our bench jewelers.
Absolutely. Our jewelry is crafted from solid gold and precious metals — no plating, no fading. Go ahead and live in it.
ORDER
If your order hasn’t shipped yet, we’re happy to help. Just contact us as soon as possible, and we’ll do our best to accommodate your request.
Yes — and more! Our store carries additional exclusive pieces that aren’t featured online. If you’re nearby, we’d love for you to stop in and explore.
Yes, though we occasionally run special offers exclusive to either the store or our website. Join our newsletter to stay in the loop!
SHIPPING & DELIVERY
Yes — we offer complimentary insured shipping on all orders above $300.
We ship using insured, priority 2-day service by default for secure, swift delivery. Need it faster? Just let us know.
Most orders arrive within 2 business days after they’re shipped. Please allow 1–3 business days for processing before most shipments.
Yes! Select in-store pickup at checkout or contact us after ordering — we’ll have it ready for you within an hour of checkout.
Absolutely. Every LUCE order ships fully insured for peace of mind.
Once your order ships, we’ll email you a tracking number so you can follow its journey to your door.
RETURNS & EXCHNAGES
We want you to love your piece. If you don’t, you can return it within 10 days of receipt in its original condition for a full cash refund.
Within 30 days of receipt, you can return your order in exchange for a store credit of the order amount. Please see our full return policy for details.
Simple — just contact us by phone, text, or email, and we’ll guide you through it. We aim to process return requests within 24 hours.
Yes! Bring your item and a form of ID to our store, and we’ll handle your return or exchange on the spot.
Because these pieces are personalized just for you, we’re typically unable to accept returns on custom or engraved items.
We’ll process valid refund requests within 24 hours of approval. Your bank or payment provider typically completes the refund within 5–7 business days.
SUSTAINABILITY
Yes! Our bags (and handles) are made from a luxurious recycled paper, and our jewelry boxes feature sleek, high-quality paperboard that’s both elegant and sustainable. We’re committed to reducing waste wherever we can.