Effective Date: 08.15.2025

At LUCE, we want your shopping experience to be seamless. Please review our delivery and returns policies below.

Delivery

Processing Time:
All orders are processed within [1–3 business days]. Made-to-order or custom pieces may take longer — exact timelines will be noted on the product page.

Shipping Options:
We offer standard and express shipping options at checkout. Delivery timeframes vary by location.

Shipping Costs:
Shipping is free on orders over $300. Orders under that amount will have a flat-rate shipping fee calculated at checkout.

Tracking:
Once your order ships, you’ll receive a tracking number via email.

International Shipping:
We ship worldwide. Please note that customs fees and duties may apply depending on your country — these are the responsibility of the customer.

Returns

Return Window:
We accept returns within [14 days] of delivery. To be eligible, items must be unused, in their original packaging, and in perfect condition.

Non-Returnable Items:

• Custom or made-to-order pieces

• Gift cards

• Items marked final sale

How to Start a Return:
Email us at [your email] with your order number and reason for return. We’ll guide you through the process.

Refunds:
Once your return is received and inspected, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear.

Exchanges:
We do not offer direct exchanges. If you'd like a different item, we recommend returning your item for a refund and placing a new order.

Still Have Questions?

Contact us at ... — we’re here to help.